We recently surveyed Xantrion engineers to see whether the
free upgrade to Windows 10 was something that people should undertake on their
own. The answer is that, while Windows 10 is a fine operating system, most users won’t
be able to complete the upgrade without some amount of professional
troubleshooting.
Our engineers have upgraded a variety of systems at this
point ranging from custom gaming rigs to stock computers from major
manufacturers. The computers also ran
the gamut from brand new to 6 years old running
Windows 7 or 8.1. Our experience has been that only 10% of
computers upgraded without issue. 80% of computers worked
fine after some troubleshooting. Another 10% of the upgrades failed
entirely with the computers needing to be rebuilt from scratch. The 80% of computers that required troubleshooting
could most likely be handled by retail support services from stores such as
Best Buy. Unfortunately, the troubleshooting is likely beyond what
a typical user might be expected to handle.
The bottom line is that Windows 10 is a good operating
system and you should feel comfortable buying a new computer running it. However, you should be prepared for a
trip to your local repair shop to solve problems you are likely to encounter if
you upgrade an existing system.
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